All references to “the Company“, “we“, “us” and “our” in these terms and conditions are deemed to refer to Phix Online (PTY) LTD.,, a limited liability private company incorporated in the Republic of South Africa and having its registered address at the 2nd Floor I-trade House, 42 Andries Street, Wynberg, Johannesburg, 2090


All references to “you” and “your” are deemed to refer to any user and/or visitor of (“Website“).

These terms and conditions (“Terms and Conditions“) govern

1)your use of the website and 2) your use of the forum.

  1. Acceptance of terms
    The Company permits the use of this Website subject to the Terms and Conditions (“Terms and Conditions“). By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.
  2. Use of the Website
    1. You may only use the Website if you are 18 years of age or older. If you are under 18, you may use the Website only with the involvement of your parent or legal guardian.
    2. You agree that you will not use any device, software or other instrument to interfere or attempt to interfere with the proper working of this Website. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Company representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
    3. You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
    4. You may not display, publish, copy, print, post or otherwise use the Website and/or the information contained therein for the benefit of any other website without the express prior written consent of an authorised Company representative.
  3. Ownership and copyright
    1. The contents of this Website, including any information, software, icons, text, graphics, lay-outs, images, sound clips, trade names, logos, trade marks and service marks are protected by law, including but not limited to copyright and trade mark law, and are owned by or licensed to the Company.
    2. No licence to or right in any of such contents is granted to or conferred upon you. Any unauthorised use, distribution or reproduction of the said contents is prohibited. To obtain permissions for the commercial use of any content on this site contact our Admin Manager at 011 026 PHIX or e-mail
  4. Disclaimer
    1. Any person who accesses this Website or relies on this Website or on the information contained in this Website does so at his or her own risk.
    2. While the Company takes reasonable measures to ensure that the contents of this Website are accurate and complete, the Company makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of this Website or as to the accuracy, completeness or reliability of any information on this Website.
    3. All information provided on this website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.
    4. The Company does not accept any responsibility for any errors or omissions on this Website.
    5. In addition to the disclaimers contained elsewhere in these Terms and Conditions, the Company also makes no warranty or representation, whether express or implied, that the information or files available on this Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise or jeopardise the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way.
  5. Linked third party websites
    1. This Website may contain links or references to other websites (“Third Party Websites“) outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and the Company is not responsible for the practices and/or privacy policies of those Third Party Websites or the cookies that those sites may use.
    2. Notwithstanding the fact that this website may refer to or provide links to third party websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.
  6. Privacy policy
    1. We respect your privacy. Should you decide to make use of our Website, the only personal information that we will require of you is the following –
      1. your name and surname;
      2. your email address;
      3. your physical address;
    2. It is your responsibility to update any of your personal information that you provide to us as soon as it is no longer accurate and complete.
    3. This Website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note however that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited.
    4. You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
    5. The purposes for which we will use your personal information are as follows: to contact you regarding current or new products or services, to inform you of new features, special offers and promotional competitions (provided you have consented to receiving such marketing material), and to improve your experience on our Website by,inter alia, monitoring statistical non-personal browsing habits, and to transact with us.
    6. The Company will not use your personal information for any purpose (other than as stated above) without your express consent. We will not use or disclose your personal information to third parties without your consent, unless the use or disclosure is –
      1. required in order to comply with applicable law, order of court or legal process served on the Company; and/or
      2. disclosure is necessary to protect and defend the rights or property of the Company.
    7. We will be entitled to disclose your personal information to those of our employees and/or third party service providers who assist us to interact with you via our Website or email, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.
    8. We will –
      1. treat your personal information as strictly confidential;
      2. take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
      3. promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
      4. provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
      5. upon your request, promptly return or destroy any and all of your personal information in our possession or control.
    9. We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
    10. If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than the Company,THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.
  7. Limitation of liability
  8. Changes to these Terms and Conditions
    The Company reserves the right to update and/or amend the Terms and Conditions from time to time and without any notice, and you are accordingly encouraged to check the Website regularly. Any such change will only apply to your use of this Website after the change is displayed on this Website. If you use this Website after such updated or amended Terms and Conditions have been displayed on this Website, you will be deemed to have accepted such updates or amendments.

    1. Availability and termination
      1. We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserve the right to discontinue providing the Website or any part thereof with or without notice to you.
      2. The Company may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that the Company will not be liable to you in the event that it chooses to suspend, modify or terminate this Website.
    2. Governing Law
      These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.
    1. Sale of Goods
      1. These Terms and Conditions of Sale govern the sale of products (“Goods“) by the Company to you via the Website. The Terms and Conditions of Sale are in addition to the terms and conditions of use of the Website, which can be viewed at
      2. Once you tick the box labelled “I accept“, these Terms and Conditions of Sale form a legally-binding agreement between you and the Company. You may contact us via email at to obtain a full record of your transaction. We will in any event confirm all your purchase orders with you via email.
    2. Payment
      1. Payment can be made via the Website by –
        1. credit card- where payment is made by credit card, we may require additional information in order to verify the validity of payment. In such cases we reserve the right to withhold delivery until such time as this additional information is required;
        2. direct bank deposit or electronic funds transfer, in which event, you must make payment within 5 days of placing your order, and the Company will not execute the order until receiving confirmation that payment has been received;
        3. Cheque deposits, by prior arrangement with the Company, and in which event the Company will only execute the order on notification of clearance of the deposit.
      2. Once you accept these Terms and Conditions of Sale, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.
    3. PRIVACY
      We take the security of your payment and personal information seriously. In this regard, you will be provided with a security certificate once you accept these terms and conditions of sale. All personal information that you provide to us is subject to our Privacy Policy. However, due to the nature of the Internet, we cannot guarantee that your communications will be free from unauthorised access by third parties. Accordingly,WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGES ARISING FROM THIRD PARTIES’ UNAUTHORISED ACCESS OF YOUR DATA.


    1. You are entitled to cancel your order for the Goods, without penalty before the repair of your device has taken place or within seven days of your goods having been delivered to you. For goods delivered to you:
      1. you will receive a full refund of the purchase price within 30 days of the date of cancelling this agreement;
      2. you undertake not to utilise the Goods;
      3. your agreement of purchase will be deemed to have been cancelled, and
      4. you will be liable in terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002 (as amended from time to time) for the direct costs of returning the Goods, such as courier and/or shipping charges. If the Goods in question were procured from the “Import” section of our website from a third party affiliate supplier of Phix, you will also be liable for the direct costs incurred by Phix in returning the Goods to such third party affiliate supplier.
        Please note that your right to cancel your order for Goods without penalty set out in this clause, shall not apply where the Goods that you have ordered are newspapers, periodicals, magazines and books, or where audio or video recordings or computer software were unsealed by you, or where goods are made to your specifications or are clearly personalised..
      5. Your right tocancel your order for Goods without penalty set out in this clause, shall furthermore not apply where the Goods that you have ordered are prepaid cellular airtime voucher codes or prepaid gaming voucher codes.
    2. The Company will deliver the Goods to you as soon as reasonably possible, but no later than 30 days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 days of receiving such notification elect whether or not to proceed with your order for the Goods. If you elect not to proceed with your order, we will reimburse you with the purchase price within 30 days of having informed you that we are not able to deliver the Goods during the Delivery Period.
  2. Returns
    1. Goods may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered. If the Goods are defective in any way this must be reported as soon as reasonably possible after the product having been delivered to you and must be returned to us within a period of 6 months after delivery. If the Goods are not the same as what was ordered this must be reported within 24 hours of delivery. Any damage must also be immediately reported, within 24 hours of delivery.
    2. If the Goods have been approved for return, we will notify you and either arrange for our couriers to collect the item from you or request that you post it back to us or ask you to return the item to our current warehouse location, dependent on your original order’s shipping method. Should you need to post the Goods to us please only send it to our postal address (available under Contact and Address Details –click here) and you will be credited or refunded for the postage costs incurred, up to a maximum of the whatever the current Company Postal Delivery rate is – click here – see “PO Box Delivery to Main Centers” and “PO Box Delivery to Regional Centers”.
    3. If you are returning Goods via courier or post office please package it carefully so that it does not become damaged enroute. Please include the Returns Request Number and a copy of your original invoice with any return.
  3. Breach
    1. If any party (“Defaulting Party“) breaches any of these terms and conditions and fails to remedy such breach within 14 (fourteen) days of receipt of notice to remedy the breach, the aggrieved party shall be entitled to claim specific performance or to cancel this agreement forthwith upon written notice to the defaulting party, without prejudice to its right to recover:
      1. any amounts that may be due to it in terms of this agreement; and
      2. any loss or damage suffered as a consequence of the breach or the cancellation of this agreement.
    2. Governing law and jurisdiction
      1. Our relationship and/or any dispute arising from or in connection with these terms and conditions of sale shall be governed by the laws of the Republic of South Africa. You agree to be subject to the exclusive jurisdiction of the South African courts.
    3. NOTICES
      1. The Company hereby selects 2nd Floor I-trade House, 42 Andries Street, Wynberg, Johannesburg, 2090 as its address for the service of all formal notices and legal processes in connection with these terms and conditions of sale (“domicilium). You hereby select the address specified on the Goods order form as your Either party may change its domicilium to any other physical address by not less than 7 days’ notice in writing to the other party. Notices must be sent either by hand, prepaid registered post, telefax or email and must be in English. All notices sent –
        1. by hand will be deemed to have been received on the date of delivery;
        2. by prepaid registered post, will be deemed to have been received 10 days after the date of posting;
        3. by telefax before 16h30 on a business day will be deemed to have been received, on the date of successful transmission of the telefax. All telefaxes sent after 16h30 or on a day which is not a business day will be deemed to have been received on the following business day; and
        4. by email will be deemed to have been on the date indicated in the “Read Receipt” notification.ALL EMAIL COMMUNICATIONS BETWEEN YOU AND US MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as proof that an email has been received.
      2. General
        1. You may not cede, assign or otherwise transfer your rights and obligations in terms of these terms and conditions of sale to any third party.
        2. Any failure on the part of you or the Company to enforce any right in terms hereof shall not constitute a waiver of that right.
        3. If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.
        4. No variation, addition, deletion, or agreed cancellation of these terms and conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
        5. No indulgence, extension of time, relaxation or latitude which any party (“the grantor“) may show grant or allow to the other (“the grantee“) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
        6. These terms and conditions of sale, read together with the Terms and Conditions of Use of the Website, the Terms and Conditions of Use of the Forum, and our Privacy Policy contain the whole agreement between you and the Company and no other warranty or undertaking is valid, unless contained in this document between the parties.
      3. Other Sellers
        1. Phix allows third party sellers to list and sell their products on Phix will indicate on relevant product pages and checkout pages when a product is being offered for sale by a seller other than Phix. In such cases Phix provides the platform to facilitate transactions between third party sellers and Phix customers. Phix is neither the buyer nor the seller of these items unless otherwise specified. The contract formed at the completion of a sale of a product offered for sale by a third party seller is therefore solely between the buyer and such third party seller. Phix is not a party to the contract. The 3rd party seller is responsible for the sale of the products. The 3rd party seller is also responsible to provide an invoice to the buyer if required. Because Phix wants the buyer to have a safe and consistent experience, Phix will handle any buyer claims or any other issue arising out of or in connection with the contract between a buyer and a third party seller on behalf of the third party seller according to Phix’s own policies.


The terms and conditions set out below shall apply to all repairs carriedout by Phix Online (Pty) Ltd, a private company duly registered and incoporated in terms of the company laws of the Republic if South Africa (herein after referred to as “the Company”).


  1. Quotation

1.1. The repair cost quoted by the Company is an estimate only, based on the information provided by the Customer and all visible defects on the device. It is possible that the cost to repair the device may be higher than the quoted. In such circumstances, the Customer will be contacted via email or phone to authorise a new quotation.

  1. Minimum Charge

2.1. All repairs carry a minimum Handling Charge of R 250.00 (two hundred and fifty Rand) exclusive of VAT. This cost covers labour and any parts used to to repair the device. After inspection, the minimum Handling Charge is payable if the Customer elects not to continue with the repair or the device is beyond economical repair.


The Company retains the right to retain possession of the device until such time as the minimum Handling Charge is paid.

2.2. The Company may waive the minimum Handling Charge if the Customer grants its permission for the Company to retain and use the damaged device for spare parts.


  1. Delivery


3.1. The Company will endeavour to complete the repairs of the Customers’ devices within 96 (ninety six) hours of receipt of a Customer’s device. Circumstances which prevent the Company from completing repairs within 96 (ninety six) hours include inter alia a shortage of spares, technical problems and instances beyond the Company’s control, which will be brought to the Customer’s attention within 24 (twenty four) hours of the Company establishing these problems.

3.2. Whilst the Company makes every effort to deliver a Customer’s device on the day specified, it cannot guarantee delivery on that day or accept liability for deliveries made outside of this timescale.


The Company cannot accept liability for out of pocket expenses,or other costs, damages (consequential or otherwise), incurred due to delayed deliveries.

3.3. All repairs undertaken by the Company are subject to the availability of spare parts.


3.4. Upon receipt of the delivered device, Customers will be asked to acknowledge receipt thereof in writing.

3.5. Should a Customer provide an incorrect delivery address, the Company reserves the right to charge the Customer for any additional delivery costs incurred.


3.6. Any claims for delivery discrepancies must be made by Customers within 48 (forty eight) hours of receipt by the Customer. No Claims will be accepted after such time.


  1. Repair Warranty

4.1. Repairs carry a limited 3 (three) month warranty, save for repairs to liquid damaged devices, which carry NO WARRANTY WHATSOEVER.


4.2. In the unlikely event of a Customer’s device presenting a fault within the aforemetioned warranty period, Customers are requested to send the device back at its own expense, with a copy of the receipt or reference number and a covering letter stating the current fault. The Company will then investigate the problem andrespond to the Customer within 5 (five) working days.


4.3. Should the problem be related to the initial repair, the Companywill carry out a further repair free of charge and return the device at no further cost to the Customer. If thereafter the device is still faulty, the Company will issue a refund less the minimum Handling Charge.


4.4. Should the device present further problems not related to the original repair or parts not replaced in the previous repair, the Company will contact the Customer and provide a quote if the device is capable of repair.By way of example, if a Customer sends a device to the Company under the repair warranty, the cost to deliver the device to the Company will be covered by the Customer, however the Company will return the device to the Customer free of charge if a problem is found. If the problem is not related to the original fault or no fault is found, return delivery charges (if applicable) may apply.

4.5. Physical damage, liquid damage, ordinary wear and tear, the use


of generic accessories and unauthorised software applications will void all Company warranties.

  1. Unpaid Repairs

5.1. Devices will be held for a maximum of 30 (thirty) days after they are either repaired, deemed beyond economical repair or requiring a re-quote. The Company will take all reasonable steps to contact the Customer by means of the contact details provided by the Customer. If the Customers does not make payment within the 30 (thirty) day period, the Company reserves the right to sell the device to defray expenses.


  1. Liquid Damage Repairs


6.1. Liquid damage repairs are very unpredictable so the Company will make all reasonable efforts to repair the device. On occasion, the original fault may reappear after the device has been repaired and sometimes the fault may worsen after a period of time.

6.2. Accordingly, the Company offers NO WARRANTY WHATSOEVER on liquid damage repairs due to the nature of this repair. This is due to the unpredictable nature of liquid on devices.

6.3. Initially, some liquid damaged devices may appear to be working. This is due to corrosion within the Micro Chips (ICs) shorting allowing an electrical current to run. This allows the device to switch on, however it can sometimes be a short circuit, and when the technician cleans and flushes the device, it removes the short circuit which may result in the device no longer powering up.

6.4. Sometimes attempts to repair a liquid damaged device MAY FAIL CAUSING THE DEVICE TO BE BEYOND REPAIR. This is due to internal corrosion of the device and is not a fault of the Company.


6.5. The repair price quoted for liquid damage/s will depend on whether there is physical damage to the device. In some cases of liquid damage, parts such as the LCD, speaker or microphone may also need to be replaced, resulting in a varied quote.

6.6. There is a minimum Handling Charge of R 250.00 (two hundred and fifty Rand) exclusive of VAT, if the Companycannot repair a liquid damaged device due to technicians spending a considerable amount of time trying to repair and/or clean each liquid damaged device that comes in for repairs. The Company will only charge Customers the initial quote price if the device is fully functional when it leaves the Company’s service centre. As noted above, due to the unpredictable nature of liquid damages on devices, the Company DOES NOT offer a warranty on liquid damaged repairs.


6.7. The Company cannot be held accountable for water damaged devices failing during repair. The Company cannot be held responsible for whatever may happen to a water damaged device when the Company takes it apart.


6.8. The Company cannot be held responsible for any hardware or software failures undertaken on a device during a non warranty repair, as the Company is unaware of what has happened to the device prior to it coming in for repairs.

6.9. I understand the terms and conditions set out above and release the Company of any liability whatsoever due to my device being liquid damaged. ____________ (Initial here)


  1. Accessories and Miscellaneous Items


7.1. Customers are to refrain from sending in any accessories with their devices for repairs, unless the Company has specifically requested them (e.g. for a power problem the Company may request the charger or power supply). The Company cannot be held responsible for any loss or damage to accessories whilst in its possession, including but not limited to SIM cards, memory cards, chargers, boxes, cases, cables and mounts. On occasion, the Company may ask for certain accessories to be sent in after the initial diagnosis for further testing as they may be related to the fault.


  1. Payments


8.1. Request for payment of quotes will be sent to Customers by email once a repair has either been completed successfully or if the device has been deemed beyond economical repair or the re-

quote has been refused by the Customer. Payment of quotes must be made by way of cash or internet banking transfers




  1. Errors in Quotes, Receipts or Payments


9.1. Whilst the Company endeavours to ensure accuracy in all that it does, occasionally mistakes do happen. The Company will correct any mistakes in quotes, receipts or payments as soon as possible, and no later than 30 (thirty) days after agreeing to do so.


  1. Device Transit

10.1. The Customer is to ensure that its device is packaged securely prior to collection. Although the Company makes every effort to ensure that all devices and accessories are treated with the utmost care, the Company cannot be held responsible for additional damages or losses to devices incurred during transit for whatsoever reason, including theft, loss etc.


  1. Pricing


11.1. Quotes on orders for out-of-stock or pre-release items are valid for 5 (five) working days after the order is placed. If the price changes when the stock becomes available, Customers will be informed of the change before payment is processed and offered the opportunity to either accept or cancel the order.


  1. Complaints


12.1. All Customer complaints are to be addressed in writing to


  1. Privacy

13.1. The Company undertakes that it will not disclose any information to third parties that it collects from Customers when booking in devices for repairs save for any legal obligation to do so.

13.2. All information is collected lawfully and in accordance with the


Protection of Personal Information Act, No.4 of 2013.


  1. Limitation of Liability

14.1. The Company shall not be responsible to Customers whether in contract, delict (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of its obligations under these terms and conditions, including such damage as may be reasonably foreseeable at the date a device is booked in for repairs, except to the extent if it is caused by gross negligence.


14.2. Customers are advised that data can be potentially lost during the repair process as software updates are required when undertaking repairs. Accordingly, the Company shall not be responsible for the loss of a Customer’s data and the Customer releases the Company of any liability whatsoever due to lost data. It is the Customer’s responsibility to ensure that all data is backed up safely.


  1. General


15.1. No person who is not a party to these terms and conditions shall have a right to enforce any terms hereunder.


15.2. Should any provision of these terms be or become invalid, ineffective or unenforceable as a whole or in part, for any reason whatsoever, then that provision may be severed from these terms and conditions and the validity, effectiveness and enforceability of the remaining provisions shall not be affected thereby.

15.3. The Company reserves the right to assign, delegate or transfer any of its rights and duties under these terms and conditions to any third party.

15.4. The Customer may not assign, delegate or transfer any of its rights or duties under these terms and conditions to any third party, unless specifically agreed to in writing by the Company.


15.5. The Company reserves the right to unilaterally change these terms and conditions from time to time and any such changes will be communicated on its website.


15.6. These terms and conditions govern the entire relationship between the Company and its Customers. No amendment or other modification of these terms and conditions will be valid or binding on either party unless reduced to writing and executed by both parties.


  1. No Effect to Statutory Rights

16.1. These terms and conditions are part of the Company’scommitment to high quality service and do not affect a Customer’s statutory rights as a consumer.